{"id":1781,"date":"2023-03-16T16:41:30","date_gmt":"2023-03-16T16:41:30","guid":{"rendered":"https:\/\/connectwifi.cm\/?page_id=1781"},"modified":"2023-03-16T16:59:24","modified_gmt":"2023-03-16T16:59:24","slug":"support","status":"publish","type":"page","link":"https:\/\/connectwifi.cm\/support\/","title":{"rendered":"Support 24h\/24, 7j\/7"},"content":{"rendered":"\t\t
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Support 24h\/24, 7j\/7<\/h2>
  1. Home<\/a> <\/li>
  2. Page<\/li><\/ol> <\/div> \r\n <\/div> \r\n <\/div> \r\n <\/div>\r\n<\/div> \r\n\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \r\n Support Technique<\/span> \r\n <\/div>\r\n \r\n \r\n

    \r\n Support 24h\/24, 7j\/7<\/span>\r\n <\/h2>\r\n
    Le support technique de qualit\u00e9 est une composante op\u00e9rationnelle essentielle de\nl'offre d\u2019acc\u00e8s internet Connectwifi. Il repose sur :<\/div>\r\n \r\n \r\n <\/div>\r\n <\/div>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\tLe maintien en conditions op\u00e9rationnelles des solutions d\u00e9ploy\u00e9es\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\tLa disponibilit\u00e9 du service d'assistance pour la gestion d'incidents et plus g\u00e9n\u00e9ralement l'accompagnement du client 24h\/24, 7j\/7 pour garantir la QoS (quality of Service) et g\u00e9rer les SLA (Service level agreement)\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\tDes outils de communication adapt\u00e9s aux typologies de clients\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\n\t\t\t\t\t\tUne structure performante, proactive pour pr\u00e9venir et g\u00e9rer parfaitement tous les incidents\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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